JIRA Service Desk
The JIRA Service Desk training course covers the essential steps it takes to set up a Service Desk(s), so that you can receive, manage, track, and report on any type of request that your team or others in your organization received. In this course, you will learn how ServiceDesk works and view typical uses that you could implement in your organisation.
After learning about Service Desk concepts, you will learn how to set up a Service Desk, including the end user interface and request queues so you can manage incoming requests. Service Desk makes it easy for any team in your organization handle requests from outside of the team.
This course assumes either completion of the JIRA Fundamentals training course, or experience using JIRA as an end-user.
All training courses are delivered as a 3 hour interactive web seminar using a teleconference service for audio. Our instructors demonstrate product concepts during the session using a set of PowerPoint slides and practice examples in the product itself. Prior to the session you will receive a PDF copy of the slides for note-taking, which will also be a great reference after the session.
- Understanding JIRA Service Desk
- Applications, uses, and examples
- JIRA Service Desk core functionality
- Setting up a Service Desk(s)
- Setting up the customer view
- Managing requests in queues
- Following a request through the workflow
- Reporting on issue status