Encourage connections with Social Networking

Encourage connections with Social Networking

Encourage connections with Social Networking

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Encourage connections with Social Networking

What is Social Networking

A social networking service is a platform to build social networks or social relations among people who share similar interests, activities, backgrounds or real-life connections. A social network service consists of a representation of each user (often a profile), his or her social links, and a variety of additional services such as career services. Social network sites are web-based services that allow individuals to create a public profile, create a list of users with whom to share connections, and view and cross the connections within the system. Most social network services are web-based and provide means for users to interact over the Internet, such as e-mail and instant messaging. Social network sites are varied and they incorporate new information and communication tools such as mobile connectivity, photo/video/sharing and blogging. Online community services are sometimes considered a social network service, though in a broader sense, social network service usually means an individual-centered service whereas online communityservices are group-centered. Social networking sites allow users to share ideas, pictures, posts, activities, events, and interests with people in their network. This is the definition from Wikipedia.

How can I apply this

Allowing your organisation to socialise in a work environment allows individuals to find and engage with other like-minded individuals and form clubs or groups that help to improve moral of teams, provide opportunities for members of different teams to meet and create collaboration opportunities that would otherwise not happen.

How do I know that we are using this strategy

"I want to get Java Certified, does anyone else?", the team member can then find others and forms a study group. "I want to find a mentor in field XYZ, would anyone help me?", the team member can get input from wide audience

How many of the 7 knowledge management concepts do you use? Can you make use of more features or functionality that would allow you to embrace even more of these strategies?


ServiceRocket helps companies and customers create value for software. We believe the first step to getting more value out of software is proper training, building customer education for today's leading technologies and helping over 100,000 students do more with their software. Our SaaS customer training software, Learndot, is the only LMS built for software training. ServiceRocket is based in Palo Alto, CA, and hiring in four global offices.

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This post is part of 7 Knowledge Management Concepts and How They Apply

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