Facilitate Personal Knowledge Management
What is Personal Knowledge Management
A KM theme that focusses on individual responsibility for learning, connecting, organizing and producing knowledge. This is closely tied to blogging, personal information management and branding. This is the definition from Wikipedia.
How can I apply this
Each member of your team needs to track and maintain knowledge to be efficient at fulfilling their duties. By providing a place for them to save, refine and re-use the knowledge they create, you are allowing them to increase their efficiencies, and then leverage an economy of scale by share the processes of effective team members to leverage them across the entire organisation.
How do I know that we are using this strategy
"I know I did this before, where did I put it?", "Here's a process I created last time I did this, it may help you.", "last time I made these 3 mistakes, this time I know to avoid them" ... "All the data is in Confluence"
How many of the 7 knowledge management concepts do you use? Can you make use of more features or functionality that would allow you to embrace even more of these strategies?
ServiceRocket helps companies and customers create value for software. We believe the first step to getting more value out of software is proper training, building customer education for today's leading technologies and helping over 100,000 students do more with their software. Our SaaS customer training software, Learndot, is the only LMS built for software training. ServiceRocket is based in Palo Alto, CA, and hiring in four global offices.