Harvest your Intellectual Capital
What is Intellectual Capital
The intangible assets of a firm. These include competencies, culture and connections that enable and foster innovation, agility, awareness, adaptation and corporate survival. KM plays a role in mapping, recording, evaluating, stewarding, marketing and growing intellectual capital and knowledge assets. This is the definition from Wikipedia.
How can I apply this
Your organisation has key competencies, a culture and facilitates connections between employees. By using a single common point that is shared by all, your organisation is able to collect, harvest and mine this data.
How do I know that we are using this strategy
"Have we ever done anything like this before?", "Is there a process or methodology I need to follow", "Where is the latest version of the process?" ... "Check Confluence"
How many of the 7 knowledge management concepts do you use? Can you make use of more features or functionality that would allow you to embrace even more of these strategies?
ServiceRocket helps companies and customers create value for software. We believe the first step to getting more value out of software is proper training, building customer education for today's leading technologies and helping over 100,000 students do more with their software. Our SaaS customer training software, Learndot, is the only LMS built for software training. ServiceRocket is based in Palo Alto, CA, and hiring in four global offices.