Quality at Speed

Quality at Speed

Quality at Speed

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Customers are telling us that they want to deploy their applications twice a day and are asking how to do this.

Atlassian are a great example of this, and in Penny Wyatt's outstanding presentation about how Atlassian does this, you will learn a new term, Quality Assistance. This is key in achieving your goal.

The basic concept is how the team have moved from a waterfall testing model, like this:

To a model which encourages developers as testers so that you get closer to this:


  • The JIRA team have 70 developers, but only 6 members working in QA.
  • Traditional model has separated the skills of building something and knowing if its good.
  • Atlassian approach QA as quality assistance, not assurance. The role is to protect customers and help educate developers.
  • Since adopting the approach outlined in the webinar they saw a drop in story rejection rate (issues coming back form QA team) from 100% to 4%.
  • Developers were coached in conducting exploratory testing during the development phase. Developers hold full responsibility for their code all the way to production.
  • Development cycle includes a kickoff with a QA team member and a demo after code complete.
  • QA team members work with teams of developers of 10-15 developers.
  • References to James Bach and Michael Bolton and context driven testing.

Key Takeaways

  • Software quality comes from people, not code. Change your culture and train them.
  • Improvement comes from questioning assumptions.
  • Constantly experiment.
  • Have fun!

Here is Penny's full presentation:

ServiceRocket helps companies and customers create value for software. We believe the first step to getting more value out of software is proper training, building customer education for today's leading technologies and helping over 100,000 students do more with their software. Our SaaS customer training software, Learndot, is the only LMS built for software training. ServiceRocket is based in Palo Alto, CA, and hiring in four global offices.

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1 Comment


Carl Hubbers | Contractor
Posted on Oct 30, 2017 (3 years ago)

Do you have the JQL for measuring Story Rejection Rate?

Questions? Please contact sales@servicerocket.com