Enterprise Support

Enterprise Support

ServiceRocket Support Package Options

ServiceRocket is in the business of making our customers successful and part of that includes supporting the solutions that our customers have in place. As your systems roll out from prototype through to production and become mission critical - make sure that you have a team standing behind you that is ready and able to help, every day of the year.

 

Gold

Platinum

Support Engineer Availability

24 hours a day
7 days a week

24 hours a day
7 days a week

Email/Web Support

Initial Response Time

6 hours

90 minutes

Max. Support Hours per Month

10

15

Carry Forward

-

1 month

Training Discounts

10%

15%

* EST for US customers, excluding US public holidays. AEST for Asia Pacific customers, excluding NSW public holidays.

 

Support for your Solution and Environment, not just the products.

Whether it’s the assurance that you can pick up the phone and talk to someone that will own your problem, or just that extra bit of assistance during a crucial upgrade, our team is here to help. We’ve been providing solution support for many of our customers since we commenced in 2001. Our team bridges the gap between technology vendor support services and the specific support requirements that every customer has behind the firewall. We’ll take the time to work with you to support your solution, end-to-end With a range of packages (Gold and Platinum), you’re sure to find an offering that suits your requirements - whether you need a response in days, hours or minutes.

What to expect from ServiceRocket

ServiceRocket’s success is built on the best available, most reliable expertise; best-practice driven methodologies and a set of core values focused on the target project outcome and delighting the customer. Our support offerings are the ideal way to ensure that your investment in Atlassian systems is protected and delivering the best-possible return.

 

Customer Quote

Gina Lanzafama, Director of North American Full Service, Greenfield Online

"ServiceRocket provided the crucial link between our IT staff and the successful implementation of the Atlassian JIRA issue tracking platform. ServiceRocket's consultants provided services over a period of several months, continually demonstrating an ability to meet our high expectations of customer service and technical expertise."

 

Next Steps:

Contact us today to discuss how ServiceRocket can support your systems.
Questions? Please contact sales@servicerocket.com
Get more out of your software. Enable your customers to succeed.